I've done every hard part of this job.
I came into technology services in 2008 as an operations leader and finished as VP of Operations at a managed services provider, where I built the delivery function from nothing. PSA and RMM tooling, ITIL-aligned incident and change management, dispatch and escalation, project governance, and the operating budget that carried all of it. I scaled the technical team several times over while I was there.
Then I bought a technology services business and ran it as the owner for a decade. The pandemic took most of the revenue out from under us almost overnight, and I let a large part of the team go in a single afternoon. We rebuilt on a repositioned strategy, and I started a managed services business inside the company from nothing and had it standing on its own within two years. I ran ConnectWise PSA across most of those years and lived with every configuration decision we made early and regretted later. I sold the business, and this is what I do now.
Contracted revenue, delivery against an SLA, engineers whose time is the product. That is the model I have run, and it is the model you are running. What I bring you isn't a framework with my name on it. It's judgment paid for expensively in a company that looked a lot like yours, and the honesty to tell you when something is outside what I know.